Effective Date: 23/08/2024

1. Introduction

At IDToday Secure Data Solutions, we respect your privacy and are committed to protecting it through our compliance with this Privacy Policy. This policy describes how we collect, use, disclose, and manage your information when you use our services for sending bulk messaging campaigns via the WhatsApp Cloud API.

2. Information We Collect

We collect several types of information to provide our services, including:

Personal Data: We may collect personal information from businesses and individuals to send messages. This can include names, phone numbers, and other contact details shared with us by our clients.
Message Content: We do not access or retain the content of any messages exchanged using the WhatsApp Cloud API. All messages are processed securely and in compliance with WhatsApp’s privacy guidelines.
Usage Data: We may collect data about how the app is used, such as the number of messages sent, the time and date of usage, and any errors encountered.

3. How We Use Your Information

We use the collected information to:

Facilitate the bulk messaging campaigns requested by our clients.
Ensure the reliable delivery of messages through the WhatsApp Cloud API.
Improve our service and troubleshoot any technical issues.
Comply with legal requirements.

4. How We Disclose Your Information

We do not share your personal information with third parties except in the following situations:

With WhatsApp: Information required to deliver the messages (e.g., phone numbers) is shared with WhatsApp through their API in compliance with their data-sharing policies.
With Service Providers: We may share data with trusted service providers who assist in operating our service, such as hosting providers or cloud infrastructure companies.
As Required by Law: We may disclose your information if required by law, such as to comply with a subpoena or similar legal process.

5. Data Security

We have implemented industry-standard measures to protect the information provided to us against unauthorized access, alteration, disclosure, or destruction. However, no data transmission over the internet is completely secure, so we cannot guarantee absolute security.

6. Data Retention

We retain personal data only for as long as necessary to fulfill the purposes for which it was collected or as required by law.

7. Your Rights

Depending on your jurisdiction, you may have the right to:

Access and receive a copy of your personal data.
Request the deletion of your personal data.
Object to the processing of your personal data.
If you wish to exercise any of these rights, please contact us at hugo@idtoday.com.na

8. Changes to This Privacy Policy

We may update this privacy policy from time to time. Any changes will be posted on this page, and we will notify you of significant updates by email or through our service.

9. Contact Us

If you have any questions or concerns about this privacy policy or how we handle your data, please contact us at:

Email: hugo@idtoday.com.na
Address: 106 Hans-Dietrich Genscher Street, Khomasdal, Windhoek, Namibia